Categories: Blog

How Amazon Taught me It’s Good to Shop in a Good Ol’ Store

Gasp! I said it! And it’s a simple story of how my dependency on online shopping turned into more work for me.

Last weekend I ordered an office item from Amazon. I have Amazon Prime, so I went with 2-days free shipping to get it by Wed. I needed it urgently by Thursday so I figured if it’s delayed I will get it Thursday at the latest. After all, Amazon always delivers and the UPS guy is my friend, so I will surely get the package on time.

I was wrong. For this particular shipment Amazon used Ensenda, not UPS. And Ensenda came by after 6 PM when no-one was there. So I called them to ask for an earlier delivery or delivery at home. And they said that they deliver when they deliver (more or les… ).

Thursday I called again and they said they weren’t sure when they’d deliver. So I took a quick trip to Staples, bought the damn thing and dragged it back to the office.

That was easy! (Yes, in celebration, I did walk away with a bunch of “easy” buttons).

The item was delivered on Friday (although Ensenda claims they delivered it Thur. at 9:30 AM).

Lesson learned. Some things should just be bought in a store. I don’t mean to say I will never use Amazon again. I love Amazon, and I wish they stopped using Ensenda (this is my second failed customer-service story with Ensenda).

So here’s what I learned:

  • Self-service is not always the best service.
  • “Free shipping” doesn’t mean hassle-free.
  • The experience should be considered as part of the cost or benefit of doing business with someone.
  • UPS knows that a business address means delivery during business hours. Ensenda doesn’t.
  • Our office needs an assistant…

Do you have a failed “online-shopping” experience where you wished you shopped in a store? Please do share!

Posted via email from All Digital

 

Mana

Mana [Mah’-nah] Ionescu [Yo-nes’-koo] believes in digital marketing done with purpose. Her mission is to bust digital marketing myths and put marketing back in social media marketing.

Disqus Comments Loading...
Share
Published by
Mana

Recent Posts

Myth Busting Social Media Demographics Reports: Do Gen Z-ers Spend the Most Time On Social Media?

In social media marketing we seek to develop strategies that will reach the right audiences…

2 years ago

While Pushing Reels, Meta Shares Insights Into Their Video Distribution Algorithm

Meta recently published a guide to explain video distribution on Facebook, in which they share…

2 years ago

Top Brands Report Shows How to Capture Mindshare; LinkedIn’s State of Sales Report; Meta’s Flurry of Changes

Hi friends, With the seemingly never-ending series of awful events and news, it’s been hard…

2 years ago

Did GOP Posts Get A Boost From the Facebook Algorithm?; Google May Core Update And Ai-Generated Content; Lessons From Top LinkedIn Posts

Study Associates Changes In Facebook’s Algorithm With Amplified Local Republican Parties’ Posts [skip to the…

2 years ago

How to Pack a Punch With Your Visuals; YNTK FaZe Clan; Can You Sue If You’re Banned?; Musk’s Lofty Twitter Growth Goals

This week I’m diving into some unique topics that we need to talk about more: …

2 years ago

TikTok, Instagram, AND Pinterest Signal Big Changes; No One Cares About this Facebook Move; From Personalization to Individualization

What the heck happened this week? Besides the Supreme Court writing, “that the right to…

2 years ago